Collect customer feedback and discover valuable product insights

Understand what your customers want so you can build the features that matter most to them.

Canny is your team's home for collecting product feedback

Feedback collected and organized in a feature voting board

Organize customer feedback with a product feature voting board

Collect feedback publicly or privately in a dedicated feedback board. Over time, the most popular ideas will bubble up to the top.

  • Automatically group similar requests
  • Pin important updates at the top of any post
  • Reach out to everyone with the same request & enable discussion
  • Close the product feedback loop with automated updates
Existing customer profiles including feedback they submitted

Use existing user accounts

Your customers don't need to sign up for Canny. Connect their existing user accounts to know who is giving you feedback.

  • Install Canny Identify—it's easy!
  • See all votes from a specific user on their profile
  • Include additional information like monthly spend, company type, or your own custom fields
Add feedback on behalf of your customers via different sources

Collect feedback from other sources

You can collect feedback manually or by using one of our integrations. Every customer-facing team member should capture the feedback they hear in other channels.

  • Break down silos between teams—Canny is a great middle layer between customer-facing and product teams
  • Create a single process for collecting feedback across the whole team
  • Centralize feedback from customer interviews, customer service, sales calls, social media, review sites, and anywhere else you get feedback
Instantly reply to several customers at once to show you're listening

Improve customer satisfaction through listening

Getting actionable customer feedback helps you address customer needs and show you care — that wins you loyal customers.

  • Encourage customers to leave feedback on your board, vote for existing ideas, and discuss with other users
  • Let your team discuss ideas with customers, understand their pain points, and keep them updated
  • Create a public roadmap so customers can see when their features requests will be worked on
Canny is built for B2B
The best software companies are customer-driven. Join these awesome teams who use customer feedback to build great products.
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  • We have plans to fit most companies' needs. You can get started with our Free plan which has everything you need to get started with feedback management.

  • Canny is built to manage user feedback. You can easily set up a feedback board and start inviting your customers to leave their feedback via your feedback form. Plus, with multiple integrations to customer support and CRM tools, you can collect feedback wherever you interact with customers.

  • Absolutely! Canny has tools to help you group related posts together, so you get a true sense of how in demand a feature is. You can also build customer segments based on custom fields that you specify. That helps you understand what features are important to which customer segments. That can help you prioritize which features to focus on.

    For example, you might choose to focus on building features for your unhappy customer segment to help customer retention. Or, you might build features that the potential customer segment has asked your sales team for.

    Understanding which customers are leaving feedback helps make your feedback actionable.